Are you passionate about people, place, and creating memorable experiences? Wairoa District Council is looking for a dynamic and community minded leader to oversee our Visitor Information Centre (isite) and the Gaiety Theatre. This is a unique opportunity to combine tourism and community engagement in one rewarding role at the heart of our district.

About the role

You will lead the day-to-day operations of both the isite and Gaiety Theatre, ensuring exceptional customer experiences for locals and visitors alike. You'll manage a small, dedicated team while driving service excellence, operational efficiency, and opportunities for growth across both facilities.

What you'll be doing

• Lead and manage the Wairoa isite and Gaiety Theatre operations
• Deliver outstanding customer service and visitor experiences
• Oversee staffing, rosters, performance, and team development
• Manage bookings, merchandising, and tourism information services
• Maintain national isite standards and reporting requirements
• Build strong relationships with local businesses, tourism operators, and community groups
• Drive promotion and awareness of Wairoa as a destination
• Oversee theatre operations, including planning and delivery of events and activities
• Manage budgets, resources, and day-to-day administration

What you'll bring

• Demonstrated experience managing or operating a business, service or community facility
• Proven experience in a customer-facing role
• Strong leadership or team coordination experience
• Excellent communication and relationship-building skills
• A passion for delivering exceptional customer experiences
• Sound organisational skills with attention to detail
• Confidence using systems, databases, and booking platforms
• Experience in tourism, events, or community development
• Knowledge of the local area and attractions

Why join us?

• Play a key role in shaping Wairoa's visitor and community experience
• Work in a supportive, collaborative Council environment
• Make a meaningful impact in a close-knit and vibrant district
• Enjoy a varied role, no two days are the same

If you're ready to bring energy, leadership, and fresh ideas to this exciting role, we'd love to hear from you.